As you all know the current situation in the world facing the COVID-19 or commonly known as the Coronavirus, where all countries are doing their best to prevent the spread of this virus, we are following the guidelines provided by the WHO and local government bodies to help prevent the spread of this disease and to ensure our families and friends are safe and healthy. As the same, we hope you and your family are safe and healthy at this time.
We at CrownCloud have taken several steps and measures to safeguard our team as per the guidelines issued by our local government, to begin with for the coming weeks our team will be working from home.
There is no change in the support timings and/or support provided, We will continue to provide 24/7 support to all our customers as per usual. We have tools in place to ensure smooth and efficient staff communication as we had this in-place earlier as well, we expect no disruption to support related matters and/or inter-team communication.
We are also working closely with our Datacenter partners to understand the situation at their end, as each part of the world faces a different challenge at this time with COVID-19, all on-site datacenter tasks such as remote hands will be handled efficiently as our datacenter partners will continue to have staff on-site in rotations/shifts.
Please feel free to contact us if you have any queries regarding this or any other matter via our client area.
Hello there! As part of our series highlighting the redesign/changes in our panel, We have introduced a new option in our control panel (CrownPanel), Hard Reboot.
Previously, Hard Reboot was achieved by issuing a shutdown task and then a boot task to re-boot the system. In other words, this option is similar to pulling out the power to your PC and then plugging back in.
We recommend only having to use this option when the VPS is not responding to any of your actions, for example, incase of a kernel panic.
You will find the Hard Reboot option under the Power Control tab
Once you click on the Hard Reboot button, you will see a popup window with a confirmation and the warning / informational message.
This option is available for both virtualizations OpenVZ and KVM.
Hey There! We’re happy to announce that CentOS 8 is now available as an operating system choice on our OpenVZ based plans in our control panel.
We also have a few guides available on our wiki to start off with CentOS 8, https://wiki.crowncloud.net/#CentOS+8 — Feel free to contact our support team (via a support ticket) if you wish to see any new/different guide available on our wiki!
We hope the past year 2019 was a great one for you and wish you a amazing year ahead in 2020!
Since we don’t email customers often, we’d thought we’d use this opportunity to share a yearly highlight with you to showcase some of the topics that we’ve worked on and some things which we have coming soon for you!
OpenVZ 6 to OpenVZ 7 Upgrades
November 2019 year saw OpenVZ 6 (based off CentOS 6) reach End-Of-Life status, during which no more (or very very limited) updates would be released for OpenVZ 6.
To counter this, we had to plan and migrate over customers to a newer OpenVZ 7 based platform, which offers the same known OpenVZ while having a modern kernel (based off CentOS 7) with more operating system templates being available as well.
We have successfully completed over this migration to the OpenVZ 7 platform before November!
OpenVZ 7 Snapshots
Migration to the OpenVZ 7 platform meant that we had to work out snapshots!
OpenVZ 7 does not carry the vzdump utility that came with OpenVZ 6 so we had to roll out our own solution to handle snapshots on OpenVZ 7, We completed this up in October and rolled out to all OpenVZ 7 powered VPSes.
Network Capacity & Router Upgrades in Quadranet (LA1)
To further improve our networking capabilities at our LA1 Datacenter, we’ve upgraded our core-router and at the same time, increased up our network capacity as well. This should further help network performance at peak-hours and provide better stability and networking performance overall.
Finally to round off the year, we are rolling out our US-East Coast based location at Atlanta, Georgia!
We’ve evaluated and tested our Atlanta based setup with our cPanel offerings which have had good stability and networking all through the year. We extend the services available to SSD powered KVM VPSes, HDD powered KVM VPSes and Storage VPSes at our Atlanta, Georgia, USA location.
We’ve revamped our status area to be cleaner and show more information upfront when viewing a status topic, we will be further upgrading this to handle email-notifications to customers when an issue arises as well. Checkout our status area at https://status.crowncloud.net
In mid 2019, cPanel made few changes in their pricing model which created increases in cost in the cPanel Shared/Reseller market. To provide our users with an alternative, we have started DirectAdmin powered Shared and Reseller hosting services. We will continue to support both cPanel and DirectAdmin based services, so that our customers can have an option of platform to select always.
We hope to bring you more features, services and improvements in the year 2020 and look forward to hearing from you on what you’d like to see next! Pop in a ticket to our support team if there’s anything on your mind which we can do better/different/easier, and we’ll give it a go.