Today’s Article Delves into Chatwoot, a Powerful Open-Source Platform for Customer Support and Team Communication.
What is Chatwoot?
Chatwoot is an open-source customer support tool that lets you manage messages from live chat, email, WhatsApp, Facebook, and more all in one inbox. It helps teams reply faster, automate tasks, and keep customer conversations organized.
Easy to use and privacy-friendly, Chatwoot is perfect for startups, businesses, and support teams that want full control over their customer communication.
Key Features of Chatwoot:
- Omnichannel Support – Manage conversations from Live Chat, Email, WhatsApp, Facebook, Instagram, Telegram, Twitter, and more in one place.
- Unified Team Inbox – Collaborate with teammates, assign conversations, and track customer interactions easily.
- Customizable Chat Widgets – Embed highly configurable live chat widgets directly into your website.
- Automations & Workflows – Set up automated greetings, replies, and conversation routing based on rules.
- Built-in CRM Capabilities – Manage customer profiles, notes, and activity history.
- Analytics & Reports – Get detailed insights into team performance, conversation trends, and customer satisfaction.
- Multilingual Interface – Supports multiple languages to serve global customers.
- Self-hosting Option – Deploy on your own infrastructure for complete data privacy and control.
Advantages of Using Chatwoot:
- Centralized Customer Communication – Eliminate context-switching by unifying all customer channels.
- Open-Source Freedom – Enjoy full transparency, auditability, and the ability to extend or customize.
- Cost-Effective – Avoid expensive SaaS subscriptions with a self-hosted or community-supported version.
- Fast Response Times – Improve team productivity and customer satisfaction with real-time messaging tools.
- Developer-Friendly – Rich API support, webhooks, and custom integrations make it highly extensible.
- Active Community Support – Backed by a growing global community and regularly updated by core contributors.
System Requirements for Chatwoot:
- Operating System: Ubuntu 20.04/22.04, Debian 11/12, or similar Linux distro
- Web Server: Nginx (commonly used as a reverse proxy)
- Languages: Ruby 3.0+ and Node.js 16+
- Database: PostgreSQL 12 or newer
- Cache: Redis (for background jobs and caching)
- RAM: Minimum 2 GB (4 GB recommended for production use)
- Disk Space: At least 5 GB (more for large message history or file uploads)
Installation on Linux OS (CentOS and Ubuntu based OS):
You can find installation instructions in the CrownCloud Wiki Guides, and it follows:
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